1. Who we are
Salam Truthful Ltd, company number 16153851, registered in England and Wales, trades as Salam Studio Pro. Contact: salamtruthful@hotmail.com. These terms apply when you use the site, create an account, use a creator, purchase digital content or a subscription, use Business Studio, order website-related services, download an output or use a workspace.
2. What Salam Studio Pro provides
Salam Studio Pro provides software-assisted creation tools for professional documents, policies, learning resources, SEN/SEND supports, publishing-related materials, Business Studio resources and selected website design and hosting services. Outputs are drafting and creation aids, not legal, medical, financial or other regulated professional advice.
You must review and approve every output before relying on it. Where a document can materially affect legal rights, safeguarding, employment, health, finance or regulatory compliance, obtain appropriate independent professional advice.
3. Accounts and acceptable use
Use is for the customer/account holder and must be reasonable and lawful. You must protect account credentials and must not share an account to evade plan limits.
You must not bypass payment or security controls, scrape or bulk-extract protected material, reverse engineer generators, obtain hidden prompts/workflows, copy reusable template architecture, introduce malicious code, infringe rights or use the service to build a competing template, generator or website-builder library.
4. One-off purchases and subscriptions — what is the difference?
A one-off purchase is a single payment for the identified digital output, resource or service. It does not create recurring billing and does not automatically become a subscription.
A subscription is a separate recurring arrangement only where checkout clearly identifies it as a subscription and displays the recurring price, billing frequency, included access/features, material usage limits and how renewal/cancellation works before purchase.
A separately purchased document or service remains a separate purchase even where the same customer also has a subscription, unless checkout expressly states that the item is included in the subscription. Ending a subscription does not take away the customer’s permitted use of separately purchased personalised finished outputs. Subscription-only access to creators, template libraries or platform features can end when the subscription ends.
5. Subscription fair use and daily download allowance
A subscription permits reasonable account use and is not a licence to bulk-download or systematically archive the Salam Studio Pro catalogue. Unless a plan page expressly states a different allowance, a subscription permits a maximum of 4 new subscription downloads in each calendar day.
Failed or corrupted downloads, automatic-delivery retries caused by a technical problem, and legitimate re-downloads of the same previously obtained output do not count as a new subscription download.
When the daily allowance is reached, access to new subscription downloads may pause until the next calendar day. We do not remove separately purchased outputs merely because a subscription allowance is reached or a subscription is later cancelled. Attempts to evade limits by account sharing, automation, scraping or multiple coordinated accounts may result in proportionate restriction or suspension.
6. Business Studio template packs
Business Studio may provide editable business packs, website planning materials, brand documents and other reusable customer-facing resources. A purchase grants the permitted use stated for that pack; it does not transfer ownership of Salam Studio Pro software, master template architecture, generator logic, design systems or hidden production methods.
Customers may customise purchased editable outputs for their own permitted business use. They must not resell or redistribute the underlying Salam Studio Pro blank template system as a competing template pack or generator service.
7. Website design and hosting services
Where Salam Studio Pro provides website design, setup, hosting or related implementation services, the scope, included pages/features, price, hosting arrangement and any continuing charges should be identified before purchase or agreed in writing. Work outside the agreed scope may require a separate quotation or purchase.
Website services may rely on third-party hosting, domain, payment, database, email, analytics or infrastructure providers. Their availability, terms and charges may affect the service and remain subject to their own rules.
8. Domains, customer content and website assets
Unless specifically purchased and registered by Salam Truthful Ltd on the customer’s behalf under an agreed arrangement, a customer-owned domain remains the customer’s property and responsibility. Customers are responsible for renewal charges and keeping registrar access secure.
Customers retain ownership of lawful logos, photographs, text, trademarks, business information and other original material they provide. They confirm that they have the right to use and instruct us to process or display that material. Third-party fonts, stock assets, plugins, themes, code, services and other licensed material remain subject to their respective licences.
9. Website handover, access and ongoing hosting
Where a completed website is handed over, the customer receives the access and usage rights stated in the applicable service description or agreement. Salam Truthful Ltd retains its pre-existing code, reusable components, frameworks, template systems, development methods and platform intellectual property unless expressly agreed otherwise in writing.
Hosting, maintenance, monitoring or support may continue only for the period and scope purchased. Ending hosting or support does not transfer third-party infrastructure or Salam Studio Pro platform technology to the customer.
10. Health checks, monitoring and recovery
Where website hosting or support includes automated health checks, monitoring, backups, recovery tools or technical incident reporting, these are resilience measures designed to reduce service disruption. They do not guarantee uninterrupted availability or that every failure, deletion, third-party outage or data-loss event can be prevented or automatically repaired.
Automated systems may record technical events, errors, deployment state, backup status and recovery actions so faults can be investigated and services restored where reasonably possible.
11. Orders, prices and contract formation
The product description, price, included features, plan limits, licence, renewal information, service scope and material restrictions shown before checkout form part of the purchase information. Check the order before paying.
A contract is formed when payment is accepted and the order is confirmed. We will provide confirmation of the contract and relevant purchase information in a durable form the customer can keep, such as email, downloadable confirmation or an account record capable of being retained.
12. Immediate digital supply and cancellation
Where checkout offers immediate digital supply, the customer must actively request immediate supply and acknowledge the effect that beginning digital supply may have on any statutory cancellation right. The applicable terms/licence version and acknowledgement may be stored with the purchase record.
If the legal requirements for changing or losing a cancellation right have not been met, these terms do not remove any right that otherwise applies. Rights concerning faulty, misdescribed or undelivered digital content remain unaffected.
13. Website-service cancellation
For bespoke website or implementation work, cancellation rights and any amount payable can depend on whether work has begun, whether the customer expressly requested early performance, the amount of work already completed, third-party costs already incurred and applicable consumer law.
Where cancellation is legally permitted after work has started, any lawful charge for work already performed or non-recoverable agreed third-party costs will be handled in accordance with the applicable contract and statutory rights.
14. Subscription renewal and cancellation
Subscription price, billing frequency and renewal basis must be shown before purchase. Customers can cancel future subscription renewal using the available account/billing route or by contacting support where necessary.
Cancellation stops future renewal in accordance with the plan terms. Unless a legal right or stated plan term provides otherwise, access already paid for normally continues to the end of the current billing period. Cancelling a subscription does not retrospectively cancel legitimate completed one-off purchases.
15. Digital delivery and automatic download
After confirmed payment for eligible one-off digital content, Salam Studio Pro may automatically return the customer to the relevant creator and attempt to start delivery/download. If automatic delivery is blocked, interrupted or unavailable, a manual Download control, restored creator/workspace access or another reasonable re-delivery method may be provided.
A failed automatic download does not erase the purchase record or remove statutory rights relating to faulty or undelivered digital content.
16. Customer outputs and Salam Studio Pro IP
You retain ownership of original material you lawfully provide. Subject to applicable law and third-party rights, the substantive personalised finished output created specifically for you and paid for by you may be used, edited, printed and reproduced by you for its intended personal, educational, professional or internal organisational purpose.
Salam Truthful Ltd retains all rights in Salam Studio Pro and its reusable technology and intellectual property, including software, source and object code, prompts, generator logic, workflows, databases, interfaces, layouts, reusable template architecture, blank structures, branding, design systems, methods and know-how. Purchasing an output does not transfer the platform or reusable generator/template system to you.
You may not resell or redistribute Salam Studio Pro reusable blank templates, prompt systems, generator designs, hidden logic, source assets, reusable website frameworks or development systems, or use a finished output as a route to clone the underlying platform.
17. Third-party rights and responsibility
Customer rights apply only to material the customer is legally entitled to use. Uploaded logos, images, trademarks, text, personal data and other third-party material remain subject to the rights of their owners.
Users remain responsible for checking facts, dates, suitability, legal/regulatory requirements and organisational procedures relevant to their use.
18. Availability, security and suspension
We aim to keep the service available and secure but do not promise uninterrupted or error-free operation. We may maintain or improve features and take proportionate steps against fraud, payment circumvention, scraping, cloning, automated bulk extraction or security abuse.
19. Liability, complaints and governing law
Nothing in these terms excludes, restricts or replaces any right or remedy that cannot lawfully be excluded or restricted, including applicable UK consumer rights.
Subject to rights that cannot legally be excluded, Salam Truthful Ltd is not responsible for loss caused by inaccurate user information, failure to review/adapt an output, use outside its intended purpose, unauthorised third-party material, or failures originating in third-party services beyond our reasonable control.
Questions or complaints should be sent to salamtruthful@hotmail.com. These terms are governed by the laws of England and Wales, while consumers retain mandatory protections and jurisdiction rights that apply to them.