Salam Studio ProCreate · Learn · InspireHow Salam Studio Pro handles immediate digital supply, Business Studio purchases, website services, failed downloads, subscriptions, faulty digital content and duplicate charges.
Nothing in these terms excludes, restricts or replaces any right or remedy that cannot lawfully be excluded or restricted, including applicable UK consumer rights.
Consumers may have remedies where digital content is faulty, misdescribed, not supplied as agreed or cannot be brought into conformity.
A one-off purchase is a single transaction for the selected item or service. A subscription is a separate recurring arrangement. Cancelling a subscription does not automatically cancel or refund previous legitimate one-off purchases.
Business Studio packs and other downloadable resources are digital content. Where immediate supply is requested and the statutory requirements affecting cancellation rights are satisfied, the usual cancellation right may change once supply begins. This does not affect remedies for faulty, misdescribed or undelivered content.
Website work may be bespoke and may begin after an order is confirmed. Where a customer asks us to begin during a statutory cancellation period, the customer may be required to pay a lawful proportion for work already performed if they later cancel, subject to applicable consumer law.
Agreed third-party costs that have already been incurred and cannot reasonably be recovered may also be relevant where the law and the applicable agreement permit. We will not use this policy to remove rights that cannot lawfully be excluded.
Cancelling an ongoing hosting or support arrangement stops future renewal in accordance with the applicable plan or agreement. It does not automatically refund completed website design work, previously supplied digital products or third-party costs already properly incurred.
Before hosting ends, customers should arrange any permitted export, handover or migration required under their service terms. Customer-owned domains remain subject to the customer’s registrar and renewal arrangements.
For eligible digital content, checkout may ask for an express request for immediate supply and acknowledgement of the effect on the statutory cancellation right. If the legal requirements are not satisfied, any cancellation right that otherwise applies is preserved.
After confirmed payment, Salam Studio Pro may attempt automatic delivery. If the browser blocks it, the page is interrupted or the output is not ready, manual download, restored access, workspace access or another reasonable re-delivery route may be provided.
Failed or corrupted technical attempts and legitimate re-downloads of the same output are not treated as new subscription downloads for the 4-per-day subscription allowance.
If paid content is materially defective, incomplete, corrupted, the wrong purchased output, persistently inaccessible or not supplied as agreed, contact us. Depending on the circumstances and applicable law, remedies may include repair, replacement, re-delivery/restored access, price reduction or refund.
If an agreed website service is not supplied with reasonable care and skill or does not match the agreed description, contact us so we can investigate and provide any remedy required by law.
A third-party hosting, domain, payment, email or infrastructure outage is not automatically a defect in Salam Studio Pro services, although where support or recovery is included we will take reasonable steps within the agreed service to investigate or restore operation.
Verified duplicate or incorrect charges will be investigated and corrected. Do not send full payment-card details.
Cancelling a subscription stops future renewal according to the plan terms. It does not remove rights in separately purchased personalised outputs. Reaching the daily subscription allowance pauses new subscription downloads rather than confiscating previous purchases.
Email salamtruthful@hotmail.com with your account email, purchase date, product/plan or website service, transaction reference, what went wrong and the remedy requested.