Complaint Letter
Standard documentStandard · Section page 1
Complaint Letter
Create a factual complaint with dates, evidence, impact and a clear resolution request.
1. Your details
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Your name
Address
Email
Telephone
Organisation, if applicable
Preferred contact method
2. Who the complaint is about
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Recipient / organisation
Department
Contact person
Recipient address
Account / order / customer reference
Complaint reference
3. What happened
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Complaint type
Complaint subject
Date issue started
Important facts and dates
What should have happened
What actually happened
4. What you already did
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Previous contact / action
Dates contacted
Person / department contacted
Response received
5. Evidence
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Supporting evidence
6. Impact
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Financial impact
Time / inconvenience
Practical impact
7. What you want them to do
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Requested remedy / outcome
Response deadline
Electronic signature
Signer
Capacity
Signature
Date